Support and updates
Support and updates for websites and systems
We take over projects built by someone else. First we review the code and access, tell you honestly what can be fixed and what it will cost, and only then start work.
- Price
- support from 1,999 som / month
- Timeline
- timeline — after audit
- Domain and hosting registered to the clientOK
- Framework version is 3 years out of dateupdate
- Inquiry form doesn't send emailsfix
- Homepage takes 6.8 s to load on a phonespeed up
- Database backup existsOK
Sound familiar?
Why people come to us
Something on the site is broken
Forms don't send, the layout breaks on phones, orders go missing.
You need a new feature
Payments, customer accounts, an integration, a new section.
The previous developer disappeared
No reply, no access, nobody knows how things work.
The website is slow
It's slow to load on phones and slipping in Google.
You need ongoing maintenance
Updates, backups, small edits every month.
Projects we take on
We don't take on every codebase — and we'll tell you upfront
We take on a project if we understand the technology and can be responsible for the result. If it's easier to rebuild than to fix, we'll explain why and what each option costs.
- Websites, online stores and web systems
- Online stores and payment integrations
- Mobile apps
Your technology isn't on the list? Send us a link — we'll take a look and give you an honest answer.
Audit
How the initial assessment works
- 01
Link and description
You send us the link and what needs to be done.
- 02
Access
Hosting, domain, code, control panel — whatever you have.
- 03
Audit
We check the code, speed, security and backups.
- 04
List and estimate
What to fix, in what order and what each item costs.
- 05
Work
We work through the agreed list and show you the result.
Ways to work
One-off task or ongoing support
One-off task
Fix a bug, add a feature, speed up the site. Price and timeline based on the list after the audit.
after the audit
Ongoing support
Updates, backups, monitoring and small edits every month.
from 1,999 som / month
Support is available 24/7.
Project handover
What we'll need from you
If some logins are missing, we'll show you how to recover them, as long as the domain and hosting are registered to your company.
- Access to the hosting or server
- Access to the domain registrar
- Source code or repository access
- Logins for the website control panel
- A list of what doesn't work or needs to be added
Questions
Frequently asked questions
Prices and timelines for all services are on the “Pricing and timelines” page.
Will you work with any codebase?
No, and we'll tell you right away. First we check what the project is built with and what shape it's in.
Why an audit if we only need to fix one bug?
Sometimes “one bug” is a symptom of a bigger problem. A short audit lets us give an honest price and not promise what can't be done.
What if we don't have the logins?
We'll start with what you have: domain, hosting, control panel. We'll show you how to recover the rest, as long as it's registered to your company.
Do you offer 24/7 support?
Yes, support is available 24/7. New inquiries during business hours get a reply within 15 minutes.
Inquiry
Send a link to your project
We'll reply within 15 minutes during business hours: whether we're the right fit, plus a ballpark price and timeline.
Or message us directly
- 1We read your inquiry and ask a couple of questions if needed
- 2We get on a call to talk it through
- 3We send you the scope of work, price and timeline by stage